Looking forward to your reply (logs can have sensitive data, if we run into a syncing issue after the steps above, we can use send to share the logs for a consult)įirst, let's make sure they are all on an updated version of Firefox :) Do you have any Firewalls or Anti-viruses that filter web content? Make sure that the url is not being blocked.
Click on remove account from Preferences > Sync Third there are three places I know we can check to make sure the connection is not being blocked, (I am assuming here that you can connect to other webpages just fine?) but first please remove the Firefox Sync account from the current, open profile and try to get a new login. We will want to check why that connection is not being made, once you have updated the Firefox version. Second, it looks like the sync is timming out from the logs you have provided. Is the Macbook Pro on Firefox 63 or higher? It looks like it is on Firefox/62.0.3 I understand that there are three devices:įirst, let's make sure they are all on an updated version of Firefox :) (why=reschedule)ġ540699252348 Sync.ServiceĝEBUGĞxception calling anonymous function: No traceback available Offline?: falseġ540699079763 Sync.ServiceĝEBUG User-Agent: Firefox/62.0.3 (Intel Mac OS X 10.14) FxSync/1.sktopġ540699079763 Sync.Service INFO Starting sync at 14:27:59 in browser session DK_wWlr8HyVYġ540699079764 Sync.SyncSchedulerĝEBUGĜlearing sync triggers and the global score.ġ540699079796 Sync.Status INFO Resetting Status.ġ540699079796 Sync.StatusĝEBUG rvice: success.status_ok => success.status_okġ540699252335 Sync.Resource WARN GET request to failed: No traceback availableġ540699252336 Sync.StatusĝEBUG Status.sync: success.sync => ġ540699252336 Sync.StatusĝEBUG rvice: success.status_ok => ġ540699252337 Sync.ErrorHandlerĞRROR Sync encountered an error: No traceback availableġ540699252339 Sync.SyncSchedulerĝEBUG Next sync in 600000 ms. (why=wake_notification)ġ540699077771 Sync.SyncSchedulerĝEBUG Network link status changed to "changed". (why=schedule)ġ540699077747 Sync.SyncSchedulerĝEBUG Woke from sleep.ġ540699077755 Sync.SyncSchedulerĝEBUG Online, will sync in 2s.ġ540699077756 Sync.SyncSchedulerĝEBUG Next sync in 2000 ms.
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